The privacy of online Fixtate customers is treated with respect because we know that you care how information about you is used and shared. Please take a moment and read about our privacy practices. By visiting this site, you are accepting the practices described. We appreciate your trust, which we will handle very carefully and sensibly.
What personal information does Fixtate collect and how is it used?
In order to provide you with user-friendly, safe, and the best experience, we may gather the following information: Any information entered by customers on our website or given to us in any other way will be received and stored by Fixtate. This information is provided at your discretion. This information is used to improve your experience, our website, the way we communicate with you, and to respond to your request/process your request. Our website may ask customers to provide identifiable information that may be used to contact/identify you.
Fixtate will request private and personal information from the customer through the order process. Examples include customer name, phone number, address, e-mail address, and payment information (such as a credit card number). The information mentioned above is used for: achieving your requests, order fulfillment, anti-fraud purposes, billing purposes, and to identify you to get in touch if there is difficulty processing an order.
Just like many other websites, when you access our website, our Internet servers record information your Internet browser sends when you visit a website. This includes: browser version, language, the referring website, date and time, Internet protocol (IP) address, and domain name. This information is used to progress and improve the user experience of our website.
Your personal information is only used:
- For analysis in order to better improve our operations and services
- In providing of quality services/information about our services to you
- To conform with pertinent rules, laws, and regulations
- To develop services and solutions
- For particular purposes defined on our website when we gather your information
- In addition, we may use third party web analytics services that collect, monitor and analyze this information
If any other information you provide to us is used for a purpose different than those mentioned above, a prior consent would be asked before we move forward. You may choose not to disclose any information at any time. You may furthermore wish to remove your private information from our active systems at anytime by communicating this matter with us via email.
Cookies and Other Tracking Technology:
Our website, site-related services and e-mail messages may use “cookies” and other technologies such as web pixels. They help us better understand user comportment. You may delete, manage, and block some cookies or other tracking technologies by altering your browser’s security and/or privacy settings.
To provide site services, we may work with third part companies/individuals to facilitate our websites services such as but not limited to: credit card payment processor for products ordered, address verification, web analytics, shipment delivery and tracking services to deliver products that were ordered, and email service provider to assist us in how our site and service are used.
During the checkout process, users are asked to enter personal/sensitive information such as a credit card number. This information is encrypted and is protected. The safety and security of your private Information is significant to us; however, “no method of transmission over the Internet, or method of electronic storage, is 100% secure”. Thus, we cannot guarantee or assure the security of any information you reveal or communicate to us and we are not accountable for the destruction, theft, or inadvertent disclosure of your information.
We may contact users via phone if a problem occurs or if there are questions about an order that was placed. Additionally, we may call users for input on how to better improve our website, services, and products.
We may send newsletters, special offers, product updates, promotions, and notice of website updates. You may unsubscribe at anytime or contact us via phone and tell us to unsubscribe for you. If you unsubscribe from the newsletter-related emails, we reserve the right to contact you via email concerning your order and send order-related emails such as order and ship confirmations.
Notification of Changes:
or send us a letter addressed to:
P.O. Box 40937
Austin, TX 78704
We appreciate your business and look forward to serving your needs!